How remote assistance works
Is it safe to remotely manage my computer?
While a service technician is connected to your computer, you can see what they are doing as if they were sitting right next to you. So he or she can’t perform any actions that you can’t see. You can ask the technician at any time exactly what he or she is doing and why. If you are not connected by phone, AnyDesk offers chat between the connected and guest user as a communication channel. The moment you close the application, all connections are dropped and no one can connect to you remotely without your knowledge and permission.
Collecting personal data
We do not collect any personal or contact information about you during a remote assistance session. All communication is encrypted and we only exchange unique numeric codes that cannot identify you.